Petroleum Program Webpage
Price Verification Program Webpage
Quantity Control Program Webpage
Service Agent Webpage
Weighing and Measuring Devices Program
Submit Complaint: The Weights & Measures division provides assistance to the consumers by responding to and in resolving consumer complaints. The investigation of consumer complaints is a priority. Complaints can be filed by calling (916)875-6603 or by submitting the relevant complaint form listed below.
- Gas Station/Fuel Pump: Commercial fuel pumps, such as those in your local gasoline station, must function correctly to deliver the amount of fuel for which you are charged. Also, pricing at the pump should be clearly visible and match the pricing information displayed on signs. If you suspect there is a problem with a service station or fuel pump, submit an online Gas Station/Fuel pump Complaint form.
- Scanner/Overcharge: Despite the efforts store make to avoid violations, overcharges still occur. If overcharged, a shopper should bring the receipt to the attention of the manager. Any complaints related to overcharge can be filed by calling our toll free number: (1-888-875-7226) or by submitting an online Scanner/Overcharge Complaint form.
- Scale/Meter/Label/Weighmaster: Commercial scales, meters, or packaging labels must meet accuracy standards. If you have a concern about a scale, meter, or the stated quantity statement of a packaged good, please submit an online Complaint form.
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