Weighing and Measuring Device Program
Price Verification Program
Quantity Control Program
Petroleum Products Program
Service Agent Program
Submit Complaint: The Weights & Measures division provides assistance to consumers by responding to and resolving complaints. The investigation of consumer complaints is a priority. Complaints can be filed by calling 916-875-6603 or by submitting the relevant complaint form listed below.
- Gas Station/Fuel Pump: Commercial fuel pumps, such as those in your local gasoline station, must function correctly to deliver the amount of fuel for which you are charged. Also, pricing at the pump should be clearly visible and match the pricing information displayed on signs. If you suspect there is a problem with a service station or fuel pump, submit an online Gas Station/Fuel Pump Complaint form.
- Scanner/Overcharge: Despite the efforts made by stores to avoid violations, overcharges still occur. If overcharged, a shopper should bring the receipt to the attention of the manager. Any complaints related to an overcharge can be filed by calling our toll free number: 1-888-875-7226 or by submitting an online Scanner/Overcharge Complaint form.
- Scale/Meter/Label/Weighmaster: Commercial scales, meters, or packaging labels must meet accuracy standards. If you have a concern about a scale, meter, or the stated quantity statement of a packaged good, please submit an online Complaint form.
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